Collections Agent
Collections Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Proactively contact customers via telephone and in writing in order to drive collections
- Work to agreed quality standards and agreed timescales
- Responsible for managing complaints and ensuring compliance
- Liaise with internal and external colleagues throughout the business and externally with customers
- Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
- Maintain customer related information on systems to the required standards to progress work maintain accurate records identify gaps in customer records and proactively collect information
- Outbound calls to customers
- Maintain customer information on system
- Inbound call handling
Qualifications :
Grade 12 / Matric
Additional Information :
- 6 to 12 months collection experience in a call center environment essential
- Computer literate
- Excellent verbal and written English communication skills
- Good negotiation skills
- Decision making and analytical skills
- A highlevel of understanding patience and empathy to navigate difficult customer conversations with professionalism under pressure
- Team player with a disposition to learn
- Objection handling ability
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
