Guest Service Operator
Guest Service Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position
Switchboard Operator is responsible for handling all incoming calls as well as treating all in house guests requests 24 hours a day 7 days a week in order to ensure their stay at the Pullman Hotel becomes a memorable moment.
Specific Responsibilities
- Responds to all incoming calls complying with Pullman standards and transfers them to the appropriate destination.
- Responds to all in house guests requests and transmits the order to the corresponding dept for request to be treated complying with Pullman standards
- Log all requests and ensures follow up on all of them within standard delay
- Logs and treats wakeup call requests.
- Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
- Maintains telephone extension lists updated.
- Arranges special deliveries and celebration of special occasions for our guests.
- Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation.
- Handles emergency line and elevators emergency alarms.
- Receives and distributes faxes for guests apartment tenants and internal departments.
- Acts in accordance with the standards conforms to the policies and procedures of Pullman
- Possesses full command of IRIS Fidelio and other Microsoft applications (necessary training will be provided).
- Cooperates coordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
- Other duties as assigned.
Qualifications :
- Matric
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
