Butler - Muslims Only
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure guests receive prompt courteous proactive and personalized service
- Clean and maintain all butler areas including occupied and nonoccupied rooms pantries stores equipments perishables stationary
- Check the expiry dates of all perishables and practice optimum usage of resources
- Liaise with Private Dining and check on a regular basis to ensure amenities resident preferences and other such points are taken care of and carried out flawlessly
- Maintain appearance discipline and efficiency at all times
- Ensure that consumption of guest supplies is under control
- Practice tactful upselling of hotel products and facilities
- Ensure repeat guests are met and greeted on a daily basis and profiles are updated
- Ensure longstaying/specialattention/occasioncelebrating guests are taken care of exclusively paying particular attention to their needs and requests
- Ensure good regular communication amongst the team and Resident Service Manager
- Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required
- Attend daily briefings and note information about guests and functions in the hotel
- Fully understand the difference in guest levels (VIPs) and Room Categories
- Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor
- Respect guest privacy and do not discuss guests private information with colleagues
- Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
- Report any Lost and Found to the Supervisor and Housekeeping Coordinator
- Maintain all reports and records and meet deadlines
- Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
- Provide prompt laundry service and shoeshine service ensuring special preferences of guests are met
- Check all items (amenities/ laundry etc.) before delivering them to the guests
- Offer information about various hotel facilities and services to guests
- Demonstrate discretion and courtesy when entering into the private space of guests
- Adhere to OH&S policies and procedures
Qualifications :
- Good organizational skills
- Good level of engagement with guests
- Ability to manage a multicultural workforce
- High level of integrity enthusiasm dedication and support for continuous improvement
- Flexible management style to meet challenge of a changing work environment
- Good knowledge of the entire Housekeeping Operations
- Must be a selfstarter coach & mentor who can inspire the team to perform their best
- Knowledge of Opera Property Management System preferred
- Post Secondary education
- Good Housekeeping and Guest Relations knowledge
- Minimum 3 years experience in a similar capacity in a luxury hotel environment
Additional Information :
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
