Butler

• Demonstrates a commitment to provide warm anticipative service to exceed the needs and expectations of our discerning guests
• Bears a full and comprehensive knowledge of the Hotel including all departments services and outlets
• Ensures personalized service is offered to guests during their stay
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
• Maintains a high level of communication and feedback within the department
• Identifies and anticipate guest needs
• Is continually proactive with in all areas of operation
• Abides with all policies and procedures as stated in the Butler Services Policy Manual
• Reports for duty punctually & in accordance to the issued department schedule
• Adheres at all times to the hotel grooming and uniform standards
• Assists with luggage delivery and collection
• Provide Food & Beverage service in the Fairmont Gold lounge with the ability to handle plate hand carried service
• Prepares bar beverages and liquor pouring according to the guidelines given
• Carries out general cleaning and checking for equipment in the Fairmont Gold Pantry
• Warm up rooms according to Fairmont housekeeping standards checking that all room equipment are functioning
• Reports guest complaints requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor
• Reports any unusual occurrences or requests to the Manager or Assistant Manager
• Maintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipment
• Demonstrates a commitment to provide warm anticipative service to exceed the needs and expectations of our discerning guests
• Participates in the orientation meeting and training process of all colleagues assigned to Fairmont Gold
• Possess working knowledge of the hotel Property Management System
• Bears full understanding and knowledge of all in suite services technology amenities functions and systems
• Is responsible for the Butler Pantrys on allocated floors. At all times ensuring that the Pantry and other related Heart of House areas are correctly stocked & maintained according to set standards
• Collects designated telephones (and checks its working conditions) and working sheets
• Attends daily shift briefings
• Coordinates and liaises with the Butler team
• Carries out prearrival interviews
• Ensures that all procedures and responsibilities relating to the Greeting/Arrival procedures are adhered to
• Assists and coordinates all inroom/suite guest needs and requirements
• Refreshes the suites and coordinates daily Housekeeping service and evening service
• Coordinates laundry and pressing collection and delivery
• Reports any suite maintenance requirement according to standard procedures.
• Coordinate delivery of all amenities and/ or gifts
• Coordinates delivery of preferred newspapers and magazine to all suites
• Coordinates replenishment of Refreshment Center assisting with control via InRoom Dining
• Ensures that all glassware chinaware and cutlery in the suite are cleaned free of stains and presented as per standard
• Setsup any bottle of complimentary drink as per standard
• Ensures a daily replenishment of good quality fruits eventually according to guests preferences
• Ensures that the flowers are always fresh and displayed in fresh water
• Ensures that guest supplies are replenished and displayed as per standard
• Provides personalized guest service (Luggage packing and unpacking shoe polishing laundry collecting and delivery)
• Provides tea coffee and beverage service to all suites (and other rooms as required)
• Coordinates InRoom Dining order taking and delivery as required
• Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history
• Provides a continual source of information help and assistance to all guests
• Checks the Suites prior to the guest arrival
• Coordinates all guest entertainment activities making reservations and using Concierge as and when required
• Ability to provide full itineraries of entire stay with updates daily on evening service
• Facilitate guest departure coordinating between Reception and guest to gain final approval and payment
• Checks room after departure for lost belongings
• Up sells hotel outlets at every opportunity
• Co ordinates with Concierge for the storage of stowed away items
• Liaises closely with Reception Housekeeping Valet F&B Concierge and IT
• Has up to date knowledge and has ability to assist with all common in room IT needs
• Has a full and comprehensive knowledge of the Hotel including all departments services and outlets
• Updates and maintains all guest History Files including ProfilePlus
• Assist in training of Housekeeping and F&B staff in the special needs of suite guests
• Orders all necessary operating stock when necessary
• To maintain amicable and cooperative working relations with other departments
• To attend any courses Management may deem beneficial
• Carry out other duties directed by Management
• Understands that business demands sometimes make it necessary to move colleagues from their accustomed shifts to other shifts.
• Performs other additional duties and special projects at the direction of Fairmont Gold Manage

Qualifications :

• Excellent verbal interpersonal & communication skills
• Must be a strong team player with strong departmental cooperation
• Must be able to work well under pressure in a fast paced and constantly changing environment
• Fluent in English and ***local language*** language with a third language as an asset
• Must be able to handle a multitude of tasks in an intense ever changing environment
• Must be flexible in terms of working hours and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong analytical problem solving skills
• Must be able to maintain excellent professional presentation and grooming
• High school diploma is necessary
• Knowledge of computers including Microsoft Office products and Property Management System (MicrosFidelio preferred)
• A minimum of two years prior experience in related hospitality fields is necessary
• Luxury five star experience necessary
• Prior formalised training as a butler is highly regarded
• Butlers must be able to lift in excess of 70pound loads 
• Must be willing to work varied hours including nights weekends holidays and split shifts (according to the needs of the guests). 
• Must be able to stand for 90% of their scheduled time

Additional Information :

Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime