Work SetUp: Hybrid
Location: Alabang
Job Description:
Education: Bachelors degree (any)
Experience:
- 3 years of experience in data analysis preferably within a BPM or voice process environment.
- Proven experience in analyzing operational metrics
Technical Skills:
- Proficiency in data analytics tools and platforms such as SQL Excel.
- Experience with scientific analytics tools like Python R or SAS for statistical analysis and model development.
- Competent with data visualization tools such as Tableau or Power BI.
- Knowledge of statistical techniques including regression analysis hypothesis testing clustering and machine learning.
- Familiarity with natural language processing (NLP) techniques and tools for analyzing voice data.