REMOTE Azerbaijani Customer Support
REMOTE Azerbaijani Customer Support
Posted on :
24-12-2024
Employer Active
1 Vacancy
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Job Description
Location: OnSite
NO RELOCATION
Languages Required: Azerbaijani and English (B2 or higher)
Work Hours: Monday to Sunday 8 hours per day 40 hours per week
Shift Coverage: Extended hours up to midnight (00:00 am) due to time
Key Responsibilities:
- Provide outstanding customer support to Azerbaijanispeaking clients via phone email and chat.
- Troubleshoot customer issues and provide solutions in a timely and efficient manner.
- Escalate complex issues to senior support when necessary.
- Maintain accurate records of customer interactions in the companys CRM system.
- Ensure customer satisfaction through professional and empathetic communication.
Requirements:
- Language Skills: Fluent in Azerbaijani and proficient in English (B2 level or higher).
- Availability: Willing to work extended hours up to midnight.
- Experience: Prior customer service experience preferred.
- Skills: Strong communication skills problemsolving abilities and a customerfocused attitude.
Compensation and Benefits:
- Base Salary: Competitive monthly salary (details discussed during the hiring process).
- Transportation and Internet Allowance: 50 BGN net per month.
- Bonus for Life Events: 500 BGN bonus for important events like marriage birth or adoption of a child or university graduation.
- Medical Plan: Health and dental coverage.
- Life Insurance: Provided for added peace of mind.
- Multisport Card: Partially funded by the employer for access to fitness and recreational facilities.
- Discounts: Access to exclusive discounts on various goods and services.
Relocation Support:
- Relocation Brochure: Provided to help with the move and settlein process.
- Travel Expense Reimbursement: Up to 490 BGN after 6 months upon providing travel documents.
- Advance Salary Option: 1056 BGN net advance upon request transferred within 5 business days.
Note: Should the contract end within the first 6 months any remaining advance payment will be deducted from the final salary and travel expense reimbursement will not be processed.
Hotel Accommodation (Relocation):
- The company will arrange hotel accommodation for the employees confirmed arrival date.
- If the employee does not stay as planned and does not notify the hotel by noon on the day of booking they will be responsible for that nights cost.
Employment Type
Full Time
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