Senior Manager - Dealership
Senior Manager - Dealership
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Salary Not Disclosed
1 Vacancy
Job Description
Job Introduction
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Service Delivery Manager to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
- Manage the dealershipsales team by setting service standards and ensuring KPIs are met
- Ensure strong and clear coordination between departments for minimal resolution times
- Continually devise and monitor operational processes for optimal service delivery customer satisfaction and productivity
- Identify and implement new strategies for increasing sales customer satisfaction and retention by going above and beyond expectations
- Resolve managerial level customer grievances or special requests
- Daily/weekly/monthly reporting for management review.
- Demonstrate a high level of leadership skills and provide necessary training and guidance to the aftersales service teams staff to achieve full competencies and the highest brand image possible.
Requirements
- Must be a graduate of Bachelors Degree; Business or Marketing preferred but not required
- Minimum of 5 years experience in Sales within automotive or SAAS industry experience in a similar industry is an added advantage;
- With at least 3 years of solid experience in leading a team of sales associates/consultants.
- Background in stakeholder and client management.
- Excellent written and verbal communication skills
- Proficient in English
- Good leadership and management skills with strong problemsolving competency and an outofbox approach in providing solutions.
Employment Type
Full Time
