QRX Key Account Associate

QRX Key Account Associate

Location: PortoNovo

Job Type: Contract

About Sigma Consulting Group:

Sigma Consulting Group is a premier talent acquisition and management solutions provider based in Africa. Established in 2013 we specialize in connecting toptier professionals with innovative companies across various sectors. Our mission is to foster economic growth and drive innovation throughout the continent by helping organizations build exceptional teams.

About Our Client:

Our client is a rapidly growing healthcare company with a mission to make prescription medications more accessible and affordable for patients across Africa. Headquartered in Accra Ghana and supported by missiondriven investors the company has expanded its reach to 9 African countries (Ghana Nigeria Zambia Kenya Rwanda Malawi Togo Zambia Ethiopia). By collaborating with drug manufacturers healthcare providers and thirdparty payers they have successfully reduced the cost of medicines for hundreds of thousands of patients.

Job Description:

Our client is seeking a dynamic and resultsoriented Key Account Associate to join their Retail team. The ideal candidate will be a dedicated professional who upholds high standards of service working closely with customers to foster loyalty and enhance satisfaction. The Key Account Associate will play a critical role in supporting customer relationships and driving operational success reporting directly to the Operations Manager.

Key Responsibilities:

* Maintain a positive empathetic and professional attitude towards customers at all times.

* Develop strong relationships with facility owners and oversee daily operations at partner locations while communicating our clients values and the benefits of their model.

* Track and analyze facility revenues to drive growth using data to make informed decisions about revenue development.

* Manage multiple customer accounts and ensure high levels of customer satisfaction.

* Coordinate quarterly health screenings and customer service training at partner facilities.

* Identify new business development opportunities with partner establishments working to achieve agreedupon revenue growth targets.

* Serve as the primary point of contact for partner facilities and ensure smooth daily operations.

* Provide technical assistance and product support to customers acting as the subject matter expert on product knowledge.

* Collaborate with the Supply Chain team to ensure timely processing of orders and share consumption data to support monthly planning.

* Address and resolve operational issues such as billing discrepancies and delivery delays tracking progress on problem resolution.

* Partner with the billing team to improve inventory processes and resolve billing issues.

* Work with the customer service team to enhance customer experience by implementing efficient procedures and tools.

* Assist in the creation and improvement of key marketing training and communication materials.

* Contribute to other initiatives critical to the continued success of the QRx service.

Ideal Candidate:

* Entrepreneurial mindset and a passion for improving access to highquality affordable medicines.

* Strong work ethic selfdriven and able to work independently with minimal supervision.

* Fluent in French with excellent written verbal and organizational skills; English fluency is an added advantage.

* Proficient in Microsoft Office Suite especially Excel.

* Experience in the healthcare industry (pharmaceuticals clinical practice or other healthcare services).

* Ability to provide datadriven advice and conduct industry analysis.

* Understanding of business development and stakeholder management.

* Excellent communication and presentation skills.

* Strong multitasking abilities with excellent time management and prioritization skills.

* Exceptional interpersonal skills for building relationships with diverse stakeholders.

Qualifications:

* Diploma in Pharmacy Sales and Marketing or a related field.

* 3 years of professional experience in the healthcare sector (including internships).

* Pharmacists or pharmacologists are preferred.

How to Apply: Interested candidates who meet the qualifications above are encouraged to apply by sending their CV and a cover letter to