Application Support Analyst Jobs in HireOn in Any - India

Application Support Analyst

HireOn

Posted on : 20-12-2024

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

India

Monthly Salary

INR INR 12000 - 12000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

Job Description:

We are seeking a skilled Application Support Analyst to join our technical support team. The Application Support Analyst will be responsible for providing technical support to our customers and resolving their software issues. The ideal candidate will have a strong technical background excellent problemsolving skills and the ability to work well in a team environment.

About the Job:

Job Title: Application Support Analyst

Work TImings: Eastern Time Zone

Position: FullTime

Location: Remote

Duties:

Provide technical support to customers by phone email and chat.

Troubleshoot and resolve software issues reported by customers.

Escalate complex issues to higher level support as needed.

Document support tickets and track issue resolution progress

Collaborate with development and other departments to identify and resolve software issues.

Participate in the development and improvement of support processes and tools.

Keep up to date with product updates and new releases.

Provide exceptional customer service to ensure customer satisfaction.

Always maintain a positive and professional attitude.

Key Competency and Experience:

Minimum:

Bachelor s degree in computer science Information Technology or a related field.

3 years of experience in software technical support.

Core Competencies:

Excellent problemsolving and troubleshooting skills.

Ability to work well in a team environment.

Strong communication and customer service skills

Knowledge of customer support tools and systems

Preferred:

Knowledge of Jira and confluence

Knowledge of APIs and JavaScript (Nice to have but not Compulsory)

Familiarity with software development methodologies such as Agile (SCRUM and KANBAN)

Salary: 1000 USD (per month)

technical support,communication,application support services,scrum,customer service,support services management,kanban,problem-solving,troubleshooting,jira,apis,agile,confluence,javascript

Employment Type

Full Time

Company Industry

Key Skills

Administration And Accounting
Hardware & Networking
Assessment
Cost Estimation
ABAP
Loans

Apply Now

About Company

HireOn

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Free AI Resume Review

Get Hired 3x Faster with free, confidential review from Ai resume review service.

Order Now

Resume, LinkedIn, Cover Letter

Elevate your professional profile with expertly crafted documents including your resume, LinkedIn profile, cover letter.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.

Learn More

Reverse Recruiting

Never apply for a job again. We apply and track jobs for you to find your perfect match.

Application Support Analyst

HireOn

Job Description

Employment Type

Company Industry

Key Skills

About Company

Similar Jobs

Hiring Application Support With Payment Gateways Professionals

Sr System Reliability Engineer Application Support Automation

Support specialist

Support specialist

Support specialist

Support specialist

Support specialist

Support specialist