Chat Process Executive - Work From Home
Chat Process Executive - Work From Home
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Job Description
Chat Process Executive Work From Home
Key Responsibilities
- Provide excellent customer service through live chat support.
- Respond to customer inquiries promptly and professionally.
- Resolve customer issues by researching products and services.
- Maintain a thorough understanding of company products and services.
- Document customer interactions and feedback in the CRM system.
- Escalate complex issues to appropriate departments as necessary.
- Collaborate with team members to improve service delivery.
- Identify trends in customer inquiries to enhance service processes.
- Follow up with customers to ensure their issues are resolved.
- Meet or exceed performance metrics and targets set by management.
- Stay updated on industry trends and product knowledge.
- Manage multiple chats effectively to meet customer needs.
- Assist in training new team members as needed.
- Participate in team meetings and training sessions.
- Adhere to company policies and procedures while handling customer interactions.
Required Qualifications
- High school diploma or equivalent; a degree is a plus.
- Proven experience in customer service or related field.
- Excellent written and verbal communication skills.
- Strong typing skills with a minimum speed of 40 WPM.
- Proficiency in using computers and chat software.
- Experience with CRM tools is an advantage.
- Ability to work independently in a remote environment.
- Strong problemsolving skills and attention to detail.
- Ability to manage time effectively and prioritize tasks.
- Willingness to learn new software and tools as required.
- Empathetic approach to customer interactions.
- Flexibility to work in shifts including weekends and holidays.
- Strong troubleshooting skills for technical support inquiries.
- Ability to handle high volumes of inquiries with professionalism.
- Team player with a positive attitude.
- Commitment to delivering highquality service consistently.
time management,crm tools,communication skills,typing skills (40 wpm minimum),typing skills,customer service,technical support,chat process,team collaboration,empathy,computer proficiency,crm tools proficiency,adaptability,problem-solving,troubleshooting
Employment Type
Full Time
Company Industry
Key Skills
- Children Activity
- Corrosion Inspection
- Defence
- Fund Management
- Law Enforcement
- Airlines
