Genesys-Cyara IVR System administrator
Genesys-Cyara IVR System administrator
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1 Vacancy
Job Description
- Install configure and maintain Genesys IVR and Cyara systems.
- Monitor system performance and troubleshoot issues on Genesys and Cyara platforms.
- Implement system updates and patches to ensure security and performance.
- Design and develop IVR scripts based on business requirements.
- Assist in integration of IVR with CRM and other backend systems.
- Create and maintain technical documentation for system configurations.
- Train and support staff on the use of IVR systems.
- Participate in system upgrades and migration projects.
- Collaborate with software developers to improve IVR functionality.
- Evaluate and recommend new technologies to enhance customer interaction.
- Ensure compliance with IT policies and procedures.
- Respond to technical inquiries related to IVR systems.
- Conduct regular system audits to identify areas for improvement.
- Generate reports on system usage metrics and performance.
- Provide 24/7 oncall support as needed.
- Bachelors degree in Computer Science or related field.
- Minimum of 3 years experience in IVR system administration.
- Strong knowledge of Genesys and Cyara platforms.
- Experience with VoIP technologies and telecommunications.
- Proficiency in scripting languages (e.g. JavaScript HTML XML).
- Familiarity with database management systems (e.g. SQL Oracle).
- Experience with network configuration and monitoring tools.
- Strong analytical and problemsolving skills.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills.
- Experience in a customer service environment is preferred.
- Certifications in Genesys or related technologies are a plus.
- Project management experience is an advantage.
- Ability to multitask and manage time effectively.
- Willingness to learn and adopt new technologies.
- Strong attention to detail and organizational skills.
cyara,technical documentation,telecommunications,html,genesys,javascript,database management,ivr,xml,voip,system administration,scripting languages,project management,oracle,sql,monitoring tools,network configuration
Employment Type
Full Time
Company Industry
Key Skills
- Active Directory
- VMware
- Computer Networking
- Microsoft Windows Server
- Solaris
- Windows
- Linux
- SAN
- Shell Scripting
- System Administration
- Dns
- CentOS
