Customer care healthcare
Customer care healthcare
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Job Description
- Respond promptly to patient inquiries via phone email or inperson.
- Resolve any complaints or issues related to patient care or services.
- Provide detailed information about services policies and patient procedures.
- Assist patients with scheduling appointments and followup visits.
- Ensure all patient information is accurately recorded in the system.
- Coordinate with healthcare professionals to provide patients with essential updates.
- Educate patients on healthcare plans and benefits.
- Manage and triage urgent requests effectively.
- Maintain confidentiality and follow HIPAA regulations.
- Gather information for customer feedback and improve services.
- Participate in training sessions to remain updated on policies and procedures.
- Utilize customer relationship management (CRM) tools efficiently.
- Document all interactions with accuracy and thoroughness.
- Assist in the development of customer care strategies and best practices.
- Provide support during patient arrival and discharge processes.
- Monitor and assess patient satisfaction and report findings to management.
- High school diploma or equivalent (Bachelors degree preferred).
- Previous experience in customer service preferably in healthcare.
- Knowledge of medical terminology and healthcare regulations.
- Strong proficiency in computer systems and office software.
- Excellent verbal and written communication skills.
- Ability to handle stressful situations with a calm demeanor.
- Strong organizational skills and attention to detail.
- Proven ability to work independently and in teams.
- Familiarity with healthcare software and scheduling systems.
- Compassionate and patientfocused attitude.
- Strong problemsolving capabilities.
- Ability to adapt to changing environments and procedures.
- Willingness to participate in ongoing training and development.
- Customer management experience is a plus.
- Fluency in multiple languages is advantageous.
- Strong knowledge of patient rights and advocacy.
medical terminology,verbal communication,attention to detail,confidentiality,computer systems,active listening,crm tools,written communication,time management,healthcare,crisis management,office software,customer service,organizational skills,healthcare software,hipaa regulations,problem-solving,healthcare regulations,problem-solving skills,scheduling systems,technical proficiency,customer
Employment Type
Full Time
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
