Customer support executive
Customer support executive
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Job Description
- Respond promptly to customer inquiries via phone email and chat.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues efficiently.
- Document all interactions and transactions in the customer management system.
- Maintain a high level of professionalism and courtesy at all times.
- Identify and escalate complex issues to appropriate teams.
- Collaborate with team members to improve customer service processes.
- Conduct followups with customers to ensure satisfaction.
- Stay updated on product knowledge and service changes.
- Train new staff on customer service protocols and systems.
- Participate in team meetings and share best practices.
- Gather customer feedback for product improvements and enhancements.
- Assist in creating and maintaining customer service documentation.
- Adhere to company policies and procedures in all customer interactions.
- Work towards achieving individual and team performance goals.
- High school diploma or equivalent required; bachelor s degree preferred.
- Minimum 12 years of experience in customer service or support roles.
- Proficient in Microsoft Office Suite and customer management software.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and critical thinking skills.
- Ability to handle difficult customer conversations with empathy.
- Experience in a fastpaced multitasking environment.
- Familiarity with CRM systems is a plus.
- Ability to work flexible hours including weekends and holidays.
- Strong interpersonal skills and teamoriented approach.
- Customerfocused with a strong desire to exceed expectations.
- Ability to remain calm under pressure and in challenging situations.
- Detailoriented and organized with time management skills.
- Willingness to learn and adapt to new technologies and systems.
- Background in technical support or IT is a plus.
- Positive attitude and a strong work ethic.
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Employment Type
Full Time
Company Industry
Key Skills
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