Customer Engineer Cloud DevOps
Customer Engineer Cloud DevOps
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Job Description
- 2 years of experience as a Customer Engineer / Solutions Engineer / Deployed Engineer at a enterprisefacing software company OR have 2 years of experience in DevOps / Software Engineering and have an interest in shifting to a more customerfacing role.
- Experience with Docker/Kubernetes cloud technologies (AWS GCP Azure) and onprem/cloud deployments
- Previously owned the deployment pipeline for a cloudhosted managed proudct or helped a customer to deploy product
- Excellent communication this is a customer facing role so there is a need to be comfortable meeting and assistant customers on a daily basis
- Flexible approach to working hours as a start up this could reach 60 hours per week!
- Act as the primary technical advisor to customer base providing expert support and building strong relationships
- Guide customers through their selfhosted deployments across different clouds (AWS GCP Azure etc.) and deployment methods (Docker Compose Kubernetes AWS ECS Helm etc.)
- Debug and patch tricky deploymentspecific issues with customers
- Contribute features to systematically eliminate common issue points during deployment
- Create a seamless onboarding experience for customers
- Work with customers to find the best use cases for product maximizing our impact and value
- Be the voice of the customer bridge gap between Product and Customers
aws,react,kubernetes,devops,assistants,gcp,typescript,docker,python,azure,cloud,customer,software
Employment Type
Full Time
Company Industry
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
