Overview
The Salesforce Communications Cloud Developer is a pivotal role within our organization responsible for enhancing and maintaining the Salesforce Communications Cloud platform. This position focuses on developing innovative solutions that improve communication workflows and user experiences. As the bridge between technological capabilities and user needs the developer will work closely with crossfunctional teams to ensure seamless integration of the Salesforce platform into existing business processes. This role is vital for optimizing our customer engagement strategies and driving operational efficiencies through effective use of technology. The ideal candidate will possess a deep understanding of Salesforce architecture and capabilities coupled with the ability to design and implement tailored applications that align with our organizational goals. The Salesforce Communications Cloud Developer is not just a technical position but a strategic role that supports our mission of delivering exceptional communication solutions to our clients.
Key Responsibilities
- Develop and customize Salesforce Communications Cloud applications to meet business requirements.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Create and maintain APIs for seamless integration between Salesforce and other systems.
- Implement data management strategies to ensure data integrity and security.
- Design user interfaces that are intuitive and enhance user experience.
- Conduct thorough testing and debugging of applications to ensure optimal performance.
- Provide ongoing support and maintenance for deployed applications.
- Stay current with Salesforce updates and new features incorporating them into existing systems.
- Participate in Agile development processes including sprint planning and retrospectives.
- Document technical processes and workflows for future reference and training.
- Assist in training endusers on new features and applications.
- Collaborate with IT and other departments to support system integration needs.
- Monitor application performance and user feedback to implement improvements.
- Identify and troubleshoot technical issues as they arise.
- Keep abreast of industry trends and best practices related to Salesforce development.
Required Qualifications
- Bachelor s degree in Computer Science Information Technology or a related field.
- Proven experience as a Salesforce Developer specifically with Communications Cloud.
- Strong understanding of Salesforce architecture and best practices.
- Familiarity with Salesforce configuration customization and administration.
- Experience with API development and integration.
- Proficiency in programming languages such as JavaScript HTML and CSS.
- Understanding of database management and data modeling principles.
- Experience with Salesforce development tools like Apex Visualforce and Lightning Components.
- Knowledge of Agile development methodologies.
- Excellent problemsolving skills and attention to detail.
- Strong verbal and written communication skills.
- Ability to work independently and within a team environment.
- Prior experience in user interface design is a plus.
- Salesforce certifications are a significant advantage.
- An understanding of Salesforce best practices and governance is essential.
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