Overview
The Operations Manager Commercial plays a critical role in ensuring the operational efficiency and success of the organization s commercial activities. This position is responsible for overseeing the daily operations improving organizational processes and managing resources effectively to maximize profitability. The Operations Manager collaborates with different departments to streamline procedures and enhance the customer experience while ensuring compliance with company policies and regulatory requirements. This role requires a blend of strategic thinking leadership capabilities and robust operational knowledge to foster a productive environment. By aligning operational goals with the company s overarching vision the Operations Manager ensures that the team is equipped to deliver exceptional service and measurable results. The successful candidate will leverage a combination of analytical skills and operational expertise to drive incremental improvements that impact the bottom line.
Key Responsibilities
- Oversee daily operations of the commercial department to ensure high performance.
- Develop and implement operational strategies that align with company goals.
- Monitor and analyze performance metrics to identify areas for improvement.
- Manage budgetary constraints and optimize costs without sacrificing quality.
- Formulate and review SOPs to enhance efficiency and compliance.
- Coordinate with sales marketing and other departments to enhance customer experience.
- Lead and mentor team members fostering a culture of continuous improvement.
- Ensure compliance with industry standards and regulatory requirements.
- Facilitate training and development programs for operational staff.
- Report to senior management on operational performance and key initiatives.
- Implement technology solutions to improve operational processes.
- Resolve operational bottlenecks and customer complaints effectively.
- Conduct risk assessments and develop mitigation strategies.
- Maintain accurate records of operational processes and outcomes.
- Act as a liaison between various stakeholders to ensure smooth operations.
Required Qualifications
- Bachelor s degree in Business Administration Operations Management or a related field.
- Minimum of 5 years of experience in operations management preferably in a commercial setting.
- Strong leadership skills and experience managing teams.
- Proficiency in project management methodologies.
- Demonstrated ability to manage budgets and analyze financial reports.
- Excellent problemsolving and analytical skills.
- Strong interpersonal and communication skills.
- Experience with process improvement methodologies such as Lean or Six Sigma.
- Ability to work effectively in a fastpaced environment.
- Strong knowledge of compliance and regulatory requirements.
- Proficient in Microsoft Office Suite and relevant operational software.
- Ability to handle multiple projects simultaneously with a focus on results.
- Strong negotiation and conflict resolution skills.
- Experience in datadriven decision making.
- Exceptional organizational and time management skills.
- Willingness to adapt to changing technology and processes.
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