Customer Relationship Executive
Customer Relationship Executive
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Job Description
Overview
Key Responsibilities
- Act as the main point of contact for customers and address their inquiries.
- Build and maintain relationships with existing customers to encourage repeat business.
- Develop a deep understanding of customer needs preferences and pain points.
- Provide timely and accurate information to customers regarding products and services.
- Resolve customer complaints and issues promptly and professionally.
- Maintain comprehensive records of customer interactions using CRM tools.
- Monitor customer feedback and identify areas for improvement.
- Assist in the development of customer retention strategies.
- Collaborate with sales and marketing teams to align customer communications.
- Conduct followup communications to ensure customer satisfaction.
- Prepare regular reports on customer interactions and feedback trends.
- Participate in training sessions to enhance customer service skills.
- Promote upselling and crossselling opportunities to enhance customer value.
- Stay updated on industry trends and best practices in customer relationship management.
- Work closely with product development teams to relay customer feedback.
- Facilitate customer onboarding processes for new clients.
Required Qualifications
- Bachelor s degree in Business Administration Communication or a related field.
- Minimum of 2 years of experience in customer service or relationship management.
- Proficient with CRM software and Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to handle stressful situations with grace and professionalism.
- Demonstrated problemsolving capabilities.
- Excellent interpersonal skills and ability to build rapport.
- Detailoriented with a focus on accuracy.
- Ability to manage multiple tasks and prioritize effectively.
- Understanding of market dynamics and customer needs analysis.
- Proven track record of achieving customer satisfaction targets.
- Experience in conducting customer training or onboarding programs.
- Knowledge of industry regulations and business ethics.
- Ability to work collaboratively in a teamoriented environment.
- Flexibility to adapt to changing customer demands.
- Willingness to go the extra mile in servicing clients.
team collaboration,problem-solving,communication,customer relationship management,empathy,adaptability,crm software,interpersonal skills,microsoft office suite,active listening,problem-solving skills,time management
Employment Type
Full Time
Company Industry
Key Skills
- Aeronautical
- Anti Money Laundering
- Attorney At Law
- ABAP
- Accident Investigation
- Manufacturing
