Junior Solutions Engineer
Junior Solutions Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Support the Sales team by taking a consultative role in the customers evaluation processes including answering all technical questions;
- Troubleshooting issues and managing escalation to Customer Support and Product Teams;
- Build demo environments and deliver custom demos for new prospects and clients;
- Join calls with the Sales team and customers to handle the technical discussions;
- Work with the Sales team on facilitating the resolution of opportunitiesrelated technical queries;
- Process presales (trial) questions and technical issues (on L1) from potential customers and Sales team;
- Collaborate with Support Engineers to resolve customer issues efficiently;
- Contribute to creating materials and videos for sales and technical demonstrations;
- Participate in technical webinars and other online technical events as a copresenter.
- 13 years of experience in a technical or customerfacing role (internships or entrylevel positions are welcome);
- Basic experience with technical demonstrations webinars or customer support activities;
- Strong willingness to learn new technologies and develop technical expertise;
- Familiarity with JavaScript or another programming language (intermediate level preferred but not required);
- Fluent in written and spoken English;
- A degree in computer science or a related technical field is a plus.
- Enthusiasm for working in a dynamic fastpaced startup environment;
- A customerfocused mindset with a proactive attitude;
- Responsible organized and detailoriented;
- Strong communication skills;
- Ability to multitask and manage priorities effectively;
- Eager to collaborate and grow as part of a team;
- Demonstrated ability to learn new technologies quickly.
- A fullyremote techenabled environment;
- Interesting challenges and opportunities;
- Stable and competitive salary in USD;
- Stock Option Plan;
- Weekdays 10 AM 7 PM EST;
- PTO and vacations;
- Friendly multidiverse working teams.
video creation,technical demonstrations,support engineers,troubleshooting,customer assistance,pre-sales support,collaboration,webinar participation,technical support,problem escalation,pre-sale support,javascript,software
Employment Type
Full Time
Company Industry
Key Skills
- Splunk
- System Design
- C/C++
- FIPS
- Go
- LabView
- PKI
- AWS
- SolidWorks
- Linux
- Natural Language Processing
- Siem
