Design Consultant - Customer Advisory
Design Consultant - Customer Advisory
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Job Description
Position Overview:
Key Responsibilities:
- Customer Support & Consultation:
- Provide expert design consultations to customers helping them choose wallpaper styles colors and patterns that match their taste space requirements and lifestyle.
- Assist customers with product information pricing and technical specifications.
- Offer styling tips answer designrelated queries and help customers visualize their selections.
- Product Knowledge & Recommendations:
- Maintain indepth knowledge of wallpaper products industry trends and design principles.
- Stay uptodate on new products materials and seasonal trends to better serve customers.
- Offer suggestions based on customer needs including customization options durability and suitable textures for specific room types.
- Customer Experience Management:
- Handle inquiries professionally via phone email and chat aiming to provide a delightful and informative customer experience.
- Resolve customer concerns and provide aftersales support including installation guidance and maintenance tips.
- Gather and document customer preferences and feedback to enhance service quality and inform product development.
- Collaborative & Crossfunctional Support:
- Work closely with the sales and marketing teams to develop promotional materials and support campaigns.
Required Skills and Qualifications:
- Design Expertise: A strong eye for aesthetics knowledge of design principles and the ability to help clients visualize how wallpapers can complement their interiors.
- CustomerCentric Communication: Ability to listen actively understand client needs and communicate design ideas clearly and persuasively.
- Product Knowledge: Familiarity with wallpaper materials styles textures and installation techniques as well as current trends in the wallpaper and interior decor market.
- Crossfunctional Collaboration: Strong teamwork skills with experience supporting sales and marketing initiatives to improve customer engagement and satisfaction
- Bachelor s degree in Interior Design Fine Arts or a related field (preferred but not mandatory if backed by relevant experience).
- Prior experience in the wallpaper home decor or interior design industry.
- Strong understanding of design principles color theory and spatial arrangement.
- Excellent communication and customer service skills.
- Ability to work well in a team and adapt to a fastpaced environment.
team collaboration,consultant coordination,customer service,color theory,customer handling,design principles,communication,customer advisory boards,design,spatial arrangement,wallpaper expertise,interior design
Employment Type
Full Time
Company Industry
Key Skills
- Business Development
- Business Continuity Planning
- Cruise
- ABB
- E Learning
- Archicad
