Customer Operation Assistant
Customer Operation Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Managing daily operation maintaining contacts with customers handling their queries complaints and maintain first visit resolution.
- Implementation of world class customer service concept in center and plan for sales & service level enhancement in coordination of immediate manager.
- Actively participate in marketing activities and plan accordingly to get sales target.
- Handling the complaints received from the customers forwarding it to the immediate superior.
- Maintain the workflow schedules/shifts defined by the respective manager. Collect & share customer feedback for improvement.
- Documentation of customer subscription form & other document processed within respective Ncell centers & process for further archiving.
- Coordinate/Support with government officials.
- Ensure all the requests from securities/governmental bodies are handled.
- Address the written complaints and respond the same in written form in respective language with the coordination of required stakeholders.
- Bachelor s Degree in related field preferably in Management.
- Flexible to work as per shift that need to maintain the team comply of 365 days & 24 hour operation.
- Few years of relevant experience.
- Strong communication skill.
customer service,documentation,communication skills,multitasking,team collaboration,problem solving,coordination,communication,marketing,feedback collection,time management,adaptability
Employment Type
Full Time
Company Industry
Key Skills
- EAM
- Electrical Controls
- Cyber Security
- Business Administration
- Corporate Marketing
