Technical Customer Support- L1 L2 - MUST HAVE Hardware and SaaS Api SQL
Technical Customer Support- L1 L2 - MUST HAVE Hardware and SaaS Api SQL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide technical support and troubleshooting for hardware and software issues ensuring timely resolution and customer satisfaction.
- Assist customers in connecting hardware devices to smart applications guiding them through setup and configuration processes.
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Degree in Computer Science or a related field.
- Competitive salary and benefits.
- Opportunities for professional growth.
hardware,remote environment,software,sql support,api,problem-solving,english communication,customer service,home automation,customer,saas support,communication skills,smart device,chat,technical support,documentation,smart applications,troubleshooting,automation,remote work,hardware support,communication,smart home,sql,api support,hardware installation,saas,mongodb,saas products,database,smart device background,customer satisfaction,customer support
Employment Type
Full Time
Company Industry
Key Skills
- Animal
- Anti Money Laundering
- Actuarial
- Fabrication
- Human Resources Administration
- E-Commerce
