Technical Customer Support- L2 - TNAZFL
Technical Customer Support- L2 - TNAZFL
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide technical support and troubleshooting for hardware and software issues ensuring timely resolution and customer satisfaction.
- Assist customers in connecting hardware devices to smart applications guiding them through setup and configuration processes.
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Degree in Computer Science or a related field.
- Competitive salary and benefits.
- Opportunities for professional growth.
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Employment Type
Full Time
Company Industry
Key Skills
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