Location: Remote or based in Delhi/Haridwar India
Experience Required: 23 years in a similar role
About QHT Clinic:
QHT Hair Transplant Clinic is a leading provider of hair restoration services in India committed to offering topquality care and lifechanging results for our patients. We are expanding our team to ensure our patients experience exceptional service from the moment they contact us.
Role Overview:
We are looking for a skilled and friendly TeleOperator to manage incoming and outgoing calls effectively. This role involves handling patient inquiries making welcome calls and ensuring that all calls are properly directed to the appropriate departments. The ideal candidate should have excellent communication skills and the ability to manage calls in a professional and courteous manner.
Key Responsibilities:
Manage a high volume of incoming calls and make welcome calls to patients and leads.
Professionally answer questions and direct calls to the relevant departments (sales support administration etc.).
Maintain records of calls and ensure prompt followup when necessary.
Ensure that all patient inquiries are handled quickly and efficiently with a focus on providing excellent service.
Communicate clearly and effectively to ensure a positive experience for every caller.
Work collaboratively with other teams to ensure seamless communication across the clinic.
Qualifications:
23 years of experience in a teleoperator or customer service role.
Excellent communication skills both verbal and written.
Ability to handle calls in a professional patient and courteous manner.
Strong organizational skills and attention to detail.
Familiarity with telecommunication systems and basic call handling processes.
Ability to work independently in a remote setting or from our Delhi or Haridwar branches.
Why Join Us
Join a dynamic team in a leading hair transplant clinic.
Enjoy a flexible working environment with remote work options or onsite positions in Delhi or Haridwar.
Be the first point of contact for patients seeking lifechanging treatments.
If you have a passion for helping others and are skilled at managing calls we invite you to apply for this role!
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