Branch Manager
Branch Manager
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Job Description
Overview:
Key Responsibilities:
- Lead and manage the branch team to meet sales and service goals
- Develop and execute strategies to drive business growth
- Ensure exceptional customer service and handle escalated customer issues
- Oversee branch operations including inventory management and maintenance
- Monitor and control branch expenses and ensure profitability
- Implement and enforce company policies and procedures
- Recruit train and develop branch staff
- Conduct performance evaluations and provide feedback
- Collaborate with other branch managers and senior management
- Prepare and analyze reports on branch performance and financials
- Manage risk and ensure compliance with regulations
- Resolve operational and customerrelated issues
- Identify and implement process improvements
- Represent the branch in the local community and build relationships
Required Qualifications:
- Bachelors degree in Business Administration or relevant field
- Proven experience in branch management or related supervisory role
- Demonstrated success in achieving sales targets and KPIs
- Strong understanding of financial management and budgeting
- Excellent leadership and team management skills
- Ability to analyze data and make strategic decisions
- Effective communication and interpersonal abilities
- Knowledge of banking or financial services industry (optional)
- Proven track record of driving operational excellence
- Experience in customer relationship management
- Familiarity with regulatory requirements and compliance
- Proficiency in MS Office and other relevant software
- Flexibility to work additional hours as needed
- Certification in Management or similar field (preferred)
- Ability to work under pressure and meet deadlines
leadership,sales,customer service,financial management,team management,branch management,communication
Employment Type
Full Time
Company Industry
Key Skills
- Sales Experience
- Financial Acumen
- Financial Concepts
- Management Experience
- QlikView
- Serving Experience
- Retail Sales
- Banking
- Securities Law
- Product Lifecycle Management
- Mentoring
- Supervising Experience
