Call Quality Auditor Sales Call Audit
Call Quality Auditor Sales Call Audit
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Job Description
- Call Monitoring:
- Regularly monitor telesales calls to evaluate compliance with script adherence regulatory requirements and quality standards.
- Quality Evaluation:
- Conduct detailed evaluations of sales calls to assess customer interaction sales techniques and overall service quality.
- Feedback and coaching:
- Provide constructive feedback to telesales representatives based on quality evaluations and collaborate with the sales training team to develop and deliver targeted coaching sessions.
- Performance Metrics:
- Track and analyze key performance metrics related to telesales quality identify trends and work with the Sales Manager to implement improvement strategies.
- Documentation and Reporting:
- Maintain accurate records of quality evaluations and prepare regular reports highlighting key findings trends and areas for improvement.
- Compliance Assurance:
- Ensure that telesales activities adhere to all relevant regulations company policies and industry standards.
- Bachelors degree. Preferred nutrition and dietitians specialization.
- 1 year of experience in sales Tele sales Quality Auditor or similar role.
- Strong knowledge of sales processes and compliance standards.
- Excellent analytical and problemsolving skills.
- Ability to provide constructive feedback and work collaboratively with the sales team.
- Strong attention to detail with the ability to identify patterns and inconsistencies.
- Proficiency with CRM systems data analysis tools and auditing software.
- Strong written and verbal English communication skills with Telugu as the regional language.
communication skills,compliance standards,sales audit,team collaboration,problem-solving skills,quality assurance professionals,crm systems,communication,call quality,data analysis tools,attention to detail,auditing software,feedback provision,evaluations,analytical skills,sales processes,nutrition,metrics,sales
Employment Type
Full Time
Company Industry
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
