Technical Support Tier 2Shay Jobs in Hunarstreet Technologies in Any - India

Technical Support Tier 2Shay

Hunarstreet Technologies

Posted on : 20-12-2024

Employer Active

1 Vacancy

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Job Location

India

Monthly Salary

INR INR 1000000 - 1200000

Vacancy

1 Vacancy

Posted on : 20-12-2024

Job Description

WHAT YOU WILL DO:

Provide support and cater to the specific needs of our new and existing customers

Install and configure integrations

Record track and document the help desk request problem solving process including

actions taken through to the final resolution

Respond in timely manner to requests and issues

Follow incidents through to resolution

Provide regular updates to customer on their requests

Test new functionality and work directly with the product team on launches

Be empathetic and have a tough skin when handling customer complaints and issues

It is imperative that Support Managers have a friendly and helpful demeanor at all times an ability to be customer facing via web shares

Work with and report to the VP of Customer Success to enhance knowledge base as well as customer support communication automation

Successfully work with internal partners to identify and address any customer issues

Provide exceptional customer support and client care

Ability and willingness to quickly learn new technology and software

Resolve tier 1 and 2 support tickets and escalate to tier 3

Tasks & KPI s:

Provide troubleshooting and support to resolve issues

Respond to tickets in accordance with SLA guidelines

Understand client needs handle support requests answer productspecific questions and resolve technical issues

REQUIRED SKILLS & QUALIFICATIONS:

A Bachelor Degree in any field from a recognized University or equivalent.

5 Years of experience in a helpdesk or customer support environment

2 Years in a similar role (tier 2 or higher)

Handson experience in Technical Support.

Excellent written and verbal communication skills

Strong computer skills

Required experience with Zendesk

Experience with Salesforce Hubspot is a plus

High attention to detail

Datasavvy

EMPLOYMENT TYPE: FullTime

LOCATION: Remote (Pan India)

SHIFT TIMINGS:

5 pm to 2 am IST

computer skills,zendesk,written communication,troubleshooting,technical support,salesforce,customer support,verbal communication,data-savvy,hubspot

Employment Type

Full Time

Company Industry

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

Apply Now

About Company

Hunarstreet Technologies

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Technical Support Tier 2Shay

Hunarstreet Technologies

Job Description

Employment Type

Company Industry

Key Skills

About Company

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