Area Service Manager Production Printing
Area Service Manager Production Printing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Installation and maintenance of production printing machines
- Timely installation of new products training of administrators and provide demo on request from sales team
- Preventive/predictive maintenance of machines
- Understand the issues with the product and use specialized trainings to resolve customer complaints by providing appropriate technical support
- Coordination with HO/Central warehouse/Sales/Service team for spare parts etc.
- Responsible for quality of calls achieve expected productivity and TurnAroundTime (TAT)
- Customer Support
- Build good relationship with clients thus improving customer retention and satisfaction
- Assess needs probe and enhance contract penetration with customer
- Monitor and improve print volumes in the assigned territory
- Analyzes existing processes & practices from an improvement perspective.
- Can think of effective changes and makes suggestions Recognizes & builds on new ideas and looks at them objectively
- Can shortlist ideas analyze advantages & disadvantages of approaches by integrating information Communication Articulates with adequate clarity of situation.
- Understands & shares the context.
- Listens first with an intention to understand repeats paraphrases and seeks feedback to ensure others have understood the point of view.
- Result Orientation Sets stretched goals / objectives aligned with departmental objectives
- Delivers results as per agreed timelines & finds ways to overcome challenges
- Displays accountability for ones actions Follows the concepts of OPDCA for achieving results
- Has a commitment towards learning and selfdevelopment
- Customer Focus Determines customer needs and expectations by clear communication
- Builds relationships by being polite & prompt while dealing with customers
- Goes the extra mile to delight customers
- Abides by companys policies.
- Seeks approvals where customer needs are beyond the policy framework
- Technical bent of mind
- Knowledge acquired through specialized trainings on repair of production products
- Handson repair of production products
- Strong troubleshooting skills
- Fair communication skills
- Decision making
maintenance,preventive maintenance,resolve,skills,troubleshooting,sales,advanced,communication,printing
Employment Type
Full Time
Company Industry
Key Skills
- Client Server
- Internet Marketing
- Customer Service
- AXA
- Information Technology Sales
