Customer Support Executive
Customer Support Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Customer Support Executive / Customer Service Executive
Company Information
Job Summary
Responsibilities
- Create and manage onboarding campaigns and journeys for new users
- Outbound calling process
- Act as the main point of contact for clients and handle concerns through calls
- Deliver training and support to new users
- Monitor user engagement and satisfaction making adjustments as needed
- Collaborate with internal teams to meet user needs
- Build and maintain relationships with key clients and customers
- Identify new business opportunities and upsell to existing clients
- Develop strategies to improve customer satisfaction and retention
- Analyze market trends to identify growth opportunities
Skills
MustHave Skills
- Experience in outbound calling
- Ability to manage customer relationships
- Strong communication and interpersonal skills
GoodtoHave Skills
- B2B Technology ales
- Preferably in Software Solutions
- SaaS
- IT Services
Qualifications
business opportunities,relation management,it services,outbound calling,interpersonal skills,saas,customer support,cold calling,b2b technology sales,software solutions,customer relationships,communication
Employment Type
Full Time
Company Industry
Key Skills
- Building Construction
- Hospital management
- Cardiac Surgery
- EMC
- Kitchen
