DHS - Cloud Operations and Support Engineer

Remote role

Cloud Operations and Support Engineer (4 positions maximum of 4 submittals)

** Shift work: Tentative schedule is 6pm 6am. Resources will work a rotating schedule of 3 days on/3 days off.
** Remote: All work must be performed within Continental US.

Description:

The Cloud Operations Center and Support Engineer will be responsible for providing maintenance and support activities including but not limited to monitoring troubleshooting compliance and optimization of the agency level cloud environments including Azure and AWS.

Responsibilities include the following:

• Serves as the primary contact for all agency cloud operationsrelated queries and issues.
• Provides afterhours support to ensure the seamless operation of agency cloud services.
• Creates modifies and deletes cloud alerts to monitor system performance.
• Monitors application workloads to ensure optimal performance.
• Proactively detects problems manages events and handles notifications and escalations.
• Manages Major Incident Management (MIM) for agency priority 1 incidents including coordination documentation root cause analysis (RCA) and notifications.
• Implements automated remediation for recurring incidents.
• Updates agencys hosting and design documents as needed.
• Manage activity documentation and approval chains for both agencyspecific and enterprise activities.
• Resolves agency cloud security alerts ensures compliance with security requirements and monitors certificate expiration and renewals.
• Implements agency security controls according to organizational standards.
• Performs agency patch management on cluster environments including Azure Kubernetes Service clusters (AKS) and Kubernetes versions.
• Develops and monitors automated advanced sequences.
• Conducts filelevel restorations as needed .
• Identifies costsaving opportunities monitors remediates excessive resource expenditures and escalates costrelated issues.
• Implements billing and cost management tags for better resource allocation.
• Maintains IT Service Management Knowledge Base portal for reporting and investigation.
• Develops detailed management procedural manuals for each agency.

Requirements:

• Must pass an extensive background check.
• 35 years of experience as a System Engineer and/or Cloud Engineer with hands on experience dealing with implementation security and standards/best practices in a cloud environment including Azure and AWS.
• In depth knowledge of networking as well as the connectivity to AWS and/or Azure (via Direct Connect and/or ExpressRoute)
• Hands on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services.
• Administrator certifications in Azure and/or AWS (Preferred)
• Strong working knowledge of Azure and/or AWS
• Ability to work closely with multiple diverse delivery center and its agencies while anticipating their needs and exceeding their expectations.
• Consistently demonstrate strong organizational communication change management and problemsolving skills.
• Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies.
• Proven operational experience with large Enterprise environments.
• Excellent communication skills both oral and written to clearly communicate with clients.

Skill

Required / Desired

Amount

of Experience

System Engineer and/or Cloud Engineer with hands on experience dealing with implementation security and standards/best practices in Azure and AWS.

Required

3

Years

In depth knowledge of networking as well as the connectivity to AWS and/or Azure (via Direct Connect and/or ExpressRoute)

Required

Hands on experience with Microsoft Azure and Amazon Web Services (AWS) cloud services.

Required

Ability to work closely with multiple diverse delivery center and its agencies while anticipating their needs and exceeding their expectations

Required

Strong knowledge of all cloud technologies and the ability to keep abreast and deep technical understanding of current and emerging technologies.

Required

Proven operational experience with large Enterprise environments.

Required

Administrator certifications in Azure

Highly desired

Administrator certifications in AWS

Highly desired

Shift work: Tentative schedule is 6pm 6am. Resources will work a rotating schedule of 3 days on/3 days off. Does your candidate agree to this requirement

Where does the candidate currently reside

This position is teleworking within the continental US with the requirement to be on camera for the first week or so and for team meetings. Do you accept this requirement