ITIL RemedyServiceNow Integrator
ITIL RemedyServiceNow Integrator
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1 Vacancy
Job Description
- Title: ITIL Remedy/ServiceNow Integrator
- Hourly Pay: $60.00 c2c
- # Positions: 1
- Location: Austin TX Onsite
- Duration: 12 Months
- Eight (8) years with ITSM and ITIL governance processes.
- Eight (8) years experience with the ability to think and act both strategically and tactically and know when to apply each type of action.
- Eight (8) years experience with very strong communication skills: oral written presentation and facilitation.
- Eight (8) years with technical understanding with ability to translate into business concepts.
- Eight (8) years with IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
- Eight (8) years with credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
- Eight (8) years experience with the ability to bring together and work with a team of people with varied backgrounds business analysts technical experts process owners to articulate and remedy service level issues.
- Eight (8) years with a good understanding of IT Outsourcing and Managed Services experience.
- Eight (8) years with statistical numerical and analytical principles and processes.
- Eight (8) years required with Innovative thinking with service quality and its improvement within limits of costs and business direction.
- Eight (8) years with adhere to Project Management best practices.
- Eight (8) years with with ITSM service tools ServiceNow and Remedy.
- Five (5) years with proficient in the use of Remedy On Demand.
- Four (4) years with IT Service Management certification ITIL V3 or V4.
- Four (4) years with PMP Certification.
- Four (4) years with Business Process Engineering.
- Four (4) years with Technical Writing/Formal documentation skills.
- Four (4) years with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
- Three (3) years with Training experience.
- One (1) year experience with ServiceNow security operations. Experience with DevOps tools (Jira Gitlab etc.).
Employment Type
Full Time
