Required Skills: Customer Relationship Management (CRM)Stakeholder Management Strategy development Client onboarding process for PAPG solutions Knowledge and deep understanding of payment aggregation and gateways services
Description
About Client:
A truly aspirational brand one of India s fastest growing fintech companies that offers a range of financial services & products for merchants kirana store owners and end consumers. Valued at over $2.8 Bn within a short span of 3 years we focus on empowering small business owners and retailers with business ranging from QR & PoS payments to easy loans to highyield investment products which in turn enables them to grow and transform. We understand that business and culture are two sides of the same coin. So alongside business we are equally focused on building a culture where employees succeed unconditionally.
Position Overview
We are seeking a dynamic and experienced Head of Partnership to lead our client onboarding initiatives for PAPG (Payment Aggregator and Payment Gateway) solutions and services. The ideal candidate will be responsible for establishing and nurturing partnerships driving merchant acquisition and ensuring seamless integration of our payment solutions. This role demands a blend of strategic vision functional expertise and handson execution to drive growth and maintain our competitive edge in the payment processing industry.
Candidate must have partnered with the companies like ZOMATO OLA UBER FLIPKART or any other company (Not banks or fintech companies) for the Payment Gateway Solution.
In this role you have the opportunity to :
- Lead the strategic development and execution of client onboarding processes for PAPG solutions.
- Work closely with crossfunctional teams to innovate and enhance our service offerings.
- Build and maintain strong relationships with key stakeholders and partners.
- Drive revenue growth by identifying and capitalizing on new business opportunities.
Responsibilities will include
1) Functional Expertise:
- Oversee the entire client onboarding process ensuring a smooth transition from prospect to active user.
- Develop and implement strategies to enhance merchant acquisition and retention.
- Ensure compliance with regulatory requirements and industry standards for payment processing.
- Collaborate with product and technology teams to customize solutions that meet client needs.
2) Interaction:
- Serve as the primary point of contact for partners and clients addressing their needs and concerns.
- Facilitate effective communication between internal teams and external partners.
- Conduct regular meetings with clients to review performance and identify opportunities for improvement.
3) Problem Solving:
- Address and resolve any issues that arise during the onboarding process.
- Analyze client feedback and market trends to continuously improve our offerings.
- Develop innovative solutions to streamline onboarding and enhance the client experience.
To succeed in the role
Impact:
- Drive significant growth in merchant onboarding and transaction volumes.
- Enhance the reputation and market presence of our PAPG solutions.
- Contribute to the overall strategic direction and success of the company.
Challenges & Decisions
- Navigate complex regulatory landscapes and ensure compliance.
- Balance the needs of multiple stakeholders and prioritize effectively.
- Make datadriven decisions to optimize onboarding processes and improve client satisfaction.
Qualification & Experience (type & industry)
- Bachelors degree in Business Finance or a related field; MBA preferred.
- Minimum of 10 years of experience in the payment processing industry with a focus on client onboarding and partnership management.
- Proven track record of driving business growth and managing successful partnerships
Skills & knowhow
- Deep understanding of payment aggregation and gateway services.
- Strong analytical skills and the ability to interpret complex data.
- Excellent negotiation and relationshipbuilding skills.
- Proficiency in using CRM software and other relevant tools.
Behaviors
Strategic thinker with a proactive and solutionoriented mindset.
Exceptional communication and interpersonal skills.
Ability to work effectively under pressure and manage multiple priorities.
Strong leadership qualities and the ability to inspire and motivate teams.
Note: Candidate from Graduation/ Post Graduation from any Institute (Should be smart in working)
Should be from Payment Gateway/Banking Companies or Payment processing Industries Only
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