Customer Success Manager
Customer Success Manager
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Job Description
About Loyal Guru
Loyal Guru is the leading Customer Data Platform for retailers to collect and activate their omnichannel customer data in a single view.This data can be used to create microsegments based on purchase behavior and to launch hundreds of 1:1 personalized offers and loyalty programs improving consumerretailer relationships across every channel: point of sale ecommerce customer support and emails.
Servicing 50 customers in 12 countries across the globe Loyal Guru allows retailers to activate previously untapped data and customers create personalized loyalty campaigns and offers that positively impact the customer and identify new revenue streams for their customers and the brands they represent.
The role:
We are looking for a passionate and resolutive person who would go the extra mile to join Loyal Guru as a Senior Customer Success Manager. Ideal candidates will have a minimum of 3 years of experience and specialize in SaaS.
What your daily work will look like:
- Manage up to 6 accounts ensuring that the product and service are meeting customers expectations.
- Lead and follow up on the onboarding process and platform training.
- Execute specific actions and campaigns for our customers.
- Deliver monthly followup of KPIs and detect red flags regarding business activity.
- Develop the ability to make contributions and proposals to improve the product from a customer/user point of view.
- Understand customer needs and identify upselling opportunities to work alongside the Account Executive.
What your background looks like:
- 2 / 3 years of previous experience as a Customer Success Manager in SaaS B2B companies.
- Experience in companies related to retail is a plus as knowledge of the business is crucial for providing value to customers.
- English proficiency is mandatory.
- Proficiency in Excel; controlling other analytical tools is a plus.
- Proficiency in Spanish.
- Bachelors degree in business economy or any related field.
- You have a very analytical mindset and an eye for detail.
- Excellent communication skills and a customeroriented attitude.
Our personality:
We are proud of having such an amazing team!
We are humble engaging and easygoing people with a collaborative mindset. Although we work really hard theres still a place for fun.
We expect our new teammates to have the same philosophy. So if this is you dont hesitate and apply. Continue reading and youll find more incentives ;)
Who we are:
We are so proud to be such a great team!
On top of being so talented we are energetic engaging humble and easygoing with a cando attitude and a collaborative mindset. If this is also you we would love you to join us!
Whats in it for you
Our people are our greatest asset! We are committed to fostering a unique workplace to develop your potential and we believe that culture diversity & inclusion make a difference across our teams
Some of our benefits :
Employment Type
Full Time
