Analyzes designs and develops technical solutions to customer reported problems and internally reported issues
Helps L3 support and customers to solve reported product and network problems of varied complexity
Replicate customer issues in the lab environment.
Coordinate with OEMs to replicate customer issues and test possible fixes.
Perform handson tests to validate customer proofofconcept setups network designs and network deployments using new products and feature
Develop define and create best practices for Network infrastructure and SDWAN design
Setting up infrastructure.
Create knowledge articles.
Ability to write bash/python scripts
Validate hot fixes and provide recommendations to operations team
Technical Skills :
Must have handson experience on IP Networking Routing protocols (OSPF BGP L3VPN DHCP DNS NAT BFD Application aware Routing & QoS) and switching (VLAN Trunking Dot1x various flavors of STP VxLAN)
TCP/IP protocol suite
Good understanding of IPSec VPN/SSLVPN/NAT/GRE.
Good handson experience in Versa SDWAN and/or other SDWAN solutions
Good knowledge in analyzing traffic and packet flows using packet analyzers such as Wireshark tcpdump etc.
Understanding of security logs vulnerabilities CVEs threat map
Working knowledge of Linux/Unix environment.
Good understanding of virtualization SaaS IaaS and related technologies.
Experience in managing supporting and deploying network infrastructures.
Strong ability to diagnose server or network issues which will be complex in nature.
Basic understanding of hardware level troubleshooting and system level troubleshooting
Debugging hardware & software system level problems in a Versa SDWAN network environment or other SDWAN environments
Experience with Hybrid Cloud network deployments including AWS OpenStack GCP is a plus
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