Zendesk Architect
Zendesk Architect
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Job Description
Company: Blink Digital
Location: Metro Manila Philippines
Employment Type: FullTime
About Blink Digital
At Blink Digital we specialize in delivering innovative solutions and exceptional customer experiences. We are committed to empowering businesses by optimizing their operations through technology and strategic consulting.
Role Overview
We are seeking a highly skilled Zendesk Architect to lead the design implementation and optimization of Zendesk solutions for our clients. The ideal candidate will possess indepth expertise in Zendesks platform capabilities and will work closely with stakeholders to enhance customer service operations.
Key Responsibilities
Zendesk Implementation:
- Architect and implement scalable Zendesk solutions tailored to client needs.
- Configure Zendesk modules including Support Guide Chat Explore and Talk.
Customization and Integration:
- Develop custom workflows automations triggers and macros to enhance operational efficiency.
- Integrate Zendesk with thirdparty tools and platforms using APIs and middleware solutions.
Solution Design:
- Collaborate with stakeholders to understand requirements and create detailed architectural designs.
- Provide recommendations on best practices for maximizing Zendesk capabilities.
Performance Optimization:
- Monitor and analyze Zendesk performance metrics to ensure optimal efficiency.
- Conduct audits and troubleshoot technical issues to improve system reliability.
Stakeholder Collaboration:
- Serve as the primary point of contact for all Zendeskrelated initiatives.
- Train and mentor internal teams on Zendesk usage and best practices.
Required Skills and Qualifications
Education: Bachelors degree in Information Technology Computer Science or related field.
Experience: Minimum of 5 years of experience with Zendesk including solution architecture and implementation.
Technical Expertise:
- Deep understanding of Zendesk features customization options and APIs.
- Proficiency in scripting languages like JavaScript and tools such as Zapier for integrations.
- Knowledge of CRM systems customer service workflows and analytics.
Key Competencies:
- Strong analytical and problemsolving skills.
- Excellent communication and clientfacing abilities.
- Ability to manage multiple projects and deadlines.
What We Offer
- Competitive compensation and benefits package.
- Opportunities to work on impactful projects with leading clients.
- A culture that values innovation collaboration and professional growth.
How to Apply
Interested candidates can email their CV and cover letter to with the subject line: Application for Zendesk Architect.
Employment Type
Full Time
