InP - Business Process Analyst Specialist
InP - Business Process Analyst Specialist
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1 Vacancy
Job Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of TechnologyTravel Percentage :
0%What you Bring
- Previous 812 years of experience delivering and managing large scale technical contact center implementations.
- Knowledge in the following areas is critical: CTI Agent Desktops Chatbot Voicebot Voice recording PBX/ACD
- Knowledge of contact center applications such as QM Speech analytics Automation VoC Cloud & WFM is a definite plus.
- Working knowledge of Jira/ServiceNow develop metrics dashboards and filters maintain user stories and issues plan sprints etc.
- Working knowledge /Implementation Experience of RPA tools (UiPath AA 360 etc. NICE inContact)
- Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
- Must have good commercial judgment and be capable of working in an aggressive delivery environment.
- Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX Transformation
- Cross domain experience includes Payments Banking Financial Services.
- Experience in handling different kinds of Contact Center process solutions like inbound outbound sales & marketing campaigns handling employee queries customer support desk
- Indepth knowledge of contact center and BPO processes.
- Must demonstrate a high level of technical expertise and experience.
- Strong analytical skills being able to perform ROI / CBA analysis.
- Superior people skills
- Exceptional presentation and demo capabilities
- Strong verbal/written communication skills
- Selfmotivated highly organized and teamoriented
Highest Qualification:
Graduate
About the Team
Our team of associates are great to work with and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training knowledge and a desire to excel in the financial world.
Added bonus if you have:
1year of customer service experience
1year experience working in a highvolume call center
Excellent customer service skills that build high levels of customer satisfaction
What we offer you
A competitive salary with attractive benefits including private medical and dental coverage insurance
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern work environment and a dedicated and motivated team
A broad range of professional education and personal development opportunities
A work environment built on collaboration and respect
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company.
#pridepass
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Company Industry
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
