Salon Manager
Overview:
The Salon Manager plays a crucial role in overseeing the daily operations and business performance of the salon. They are responsible for managing staff ensuring exceptional customer service and driving sales and profitability.
Key Responsibilities:
- Oversee daily salon operations
- Recruit train and manage salon staff
- Ensure high standards of customer service and satisfaction
- Develop and implement sales and marketing strategies
- Manage salon budget and expenses
- Create staff schedules and manage payroll
- Monitor inventory and order salon supplies
- Ensure compliance with health and safety regulations
- Resolve customer complaints and issues
- Stay updated on industry trends and best practices
- Coordinate with vendors and suppliers
- Conduct performance evaluations for staff
- Implement and maintain salon policies and procedures
- Drive retail product sales
- Promote a positive and professional work environment
Required Qualifications:
- Proven experience in salon management or a similar role
- Excellent leadership and communication skills
- Strong knowledge of beauty and hair care industry
- Ability to analyze sales and financial reports
- Proficiency in staff management and scheduling
- Familiarity with inventory management and procurement
- Understanding of health and safety regulations
- Customeroriented and salesdriven mindset
- Conflict resolution and problemsolving abilities
- Proficient in salon software and computer skills
- High school diploma or equivalent; additional certification is a plus
- Ability to work flexible hours and weekends
- Passion for delivering exceptional customer experiences
- Ability to multitask and prioritize tasks effectively
- Strong business acumen and strategic mindset
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