Customer Support Executive International Process
Customer Support Executive International Process
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The Customer Support Executive ( International Process) plays a crucial role in providing excellent customer service to our international clients. This role involves handling customer inquiries resolving issues and ensuring customer satisfaction. The Customer Support Executive is a key contributor to the overall customer experience and serves as a brand ambassador for the organization.
Key Responsibilities:
- Responding to customer inquiries via phone email and live chat
- Resolving customer issues in a timely and professional manner
- Providing product information and assistance to customers
- Documenting customer interactions and transactions
- Escalating complex issues to the appropriate departments
- Ensuring customer satisfaction and retention
- Adhering to company policies and procedures
- Collaborating with other team members to achieve customer service goals
- Participating in training and development sessions
- Contributing to process improvements and best practices
Required Qualifications:
- Bachelors degree or equivalent work experience
- Proven experience in a customer service role preferably in an international environment
- Excellent verbal and written communication skills in English
- Strong problemsolving abilities and attention to detail
- Ability to multitask and prioritize in a fastpaced environment
- Empathy and patience when dealing with customer inquiries and issues
- Proficiency in using customer service software and CRM systems
- Ability to work flexible hours including weekends and holidays
- Strong teamwork and collaboration skills
- Knowledge of international customs and business practices is a plus
customer satisfaction,crm systems,customer service,multitasking,teamwork,problem-solving,customer support,patience,communication,empathy,international customs,business practices,verbal and written communication,international process
Employment Type
Full Time
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