Senior Application Support Specialist
Senior Application Support Specialist
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
This role is for one of the Weekdays clients
Qualifications & Mandatory Skills:
- Experience: 5 years in application support with expertise in L1 and L2 support roles.
- SQL Skills: Proficiency in SQL for troubleshooting query writing and data analysis.
- AWS Cloud: Handson experience with AWS cloud services for application support.
- Communication: Excellent verbal and written communication skills for engaging with both technical and nontechnical users.
- ProblemSolving: Strong analytical skills focused on diagnosing and resolving complex issues.
- Time Zone: Availability to work in the Eastern Standard Time (EST) zone.
Key Responsibilities:
- L1 & L2 Application Support: Provide first and secondlevel support troubleshoot application issues and escalate as needed.
- Customer Engagement: Collaborate with internal users to understand their issues and ensure timely resolution.
- Application Monitoring: Continuously monitor and maintain application performance addressing potential issues proactively.
- Incident Management: Log and manage incidents using a ticketing system ensuring resolution within the agreed SLA timelines.
- SQL Query Support: Use SQL queries to troubleshoot and resolve applicationrelated issues and assist with data extraction for reporting purposes.
- AWS Cloud Support: Provide application support for AWShosted services ensuring optimal performance and resolving any cloudrelated issues.
- Collaboration: Work closely with crossfunctional teams to resolve complex issues and contribute to process improvements.
- Documentation: Maintain and update support documentation runbooks and knowledge base articles to ensure accurate and uptodate resources for the team.
incident management,sql,documentation,aws,customer engagement,aws cloud,problem-solving,l1 support,l2 support,application monitoring,communication,collaboration,data
Employment Type
Full Time
Key Skills
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