Customer Support Executive
Customer Support Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Type: FullTime / PartTime
Location: Noida/ Pune
Criteria for Freshers Must be BE/B.Tech from CS IT or Electronics
Key Responsibilities:
- Handle incoming customer inquiries via phone email or chat.
- Provide accurate information regarding products or services.
- Resolve customer complaints efficiently and professionally.
- Maintain customer satisfaction through excellent service.
- Assist customers with troubleshooting order tracking and account management.
- Document and update customer interactions in the CRM system.
Key Requirements:
- Strong communication and problemsolving skills.
- Ability to work under pressure and meet deadlines.
- Prior customer service experience is a plus.
- Proficiency in CRM software and MS Office.
What We Offer:
- Competitive Salary Package: Attractive compensation based on experience and qualifications.
- Incentive Structure: Generous incentives based on performance metrics such as customer satisfaction issue resolution and call quality.
- Career Advancement: Opportunities for professional growth and career development within the organization.
- Work Environment: A positive supportive and fastpaced work environment designed to foster teamwork and collaboration.
- Training & Development: Extensive training programs designed to enhance communication technical and customer service skills.
Why Join Us
- Global Exposure: Engage with customers from across the globe and build international work experience.
- Growth Opportunities: Fasttrack career growth opportunities for highperforming individuals with leadership potential.
- Supportive Culture: Be a part of a team that values collaboration transparency and innovation in customer support delivery.
collaboration,customer support,crm software,problem-solving,ms office,communication,crm,customer satisfaction,customer,customer service
Employment Type
Full Time
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