KYC VerificationInternational ProcessCustomer Interactive Executive
KYC VerificationInternational ProcessCustomer Interactive Executive
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Position: Customer Interaction Executive
Work Location: Kanjurmarg Mumbai
Experience : 6 months in BPO/KPO environment
CTC : 20000/ to 45000/
Shift timing : Rotational
Job Description:
Gathering requisite data/information via Primary research (On Call).
Ability to use keywords wisely when doing internet research.
Good email etiquette.
Good English command.
Should be okay with rotational shifts
Requirement:
Position Customer Interaction Executives
Typing Speed Above 20
Skills Good computer skills with good hand with Internet surfing &
Excellent communication
Basic knowledge of research (search engine)
Need experience from international Process
Job Responsibilities:
- Customer Interaction:
- Handling inbound and outbound calls/emails/chat to address customer queries related to the KYC process.
- Providing assistance in completing KYC formalities clarifying doubts and guiding them through the process.
- Managing escalations or complex cases in a calm and professional manner.
- KYC Compliance:
- Verifying customer identities and documentation as per company or regulatory standards.
- Ensuring all necessary customer information is captured accurately and in compliance with international KYC norms.
- Monitoring customer accounts for potential fraud or unusual activity.
- Data Management:
- Maintaining and updating customer records in the system.
- Ensuring confidentiality and accuracy in handling sensitive customer information.
- CrossDepartment Coordination:
- Liaising with other departments (fraud compliance legal etc.) for any escalated KYC cases.
- Collaborating with international teams to ensure consistency in KYC processes across different regions.
Skills Required:
- Strong communication skills (both verbal and written) especially in English.
- Experience with KYC processes and regulatory standards.
- Attention to detail and accuracy in handling customer data.
- Ability to handle international customers and resolve issues promptly.
- Familiarity with CRM software and data management tools.
data,kyc,crm software,communication skills,international process,english command,research,customer interaction,kyc processes,regulatory standards,data management,compliance
Employment Type
Full Time
Key Skills
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