Overview
The Assistant Restaurant Manager plays a crucial role in the successful operation of a restaurant acting as a key support to the Restaurant Manager. This position is vital in ensuring that all aspects of restaurant management run smoothly including staff supervision customer service and daytoday operations. The Assistant Manager is responsible for fostering a positive environment maintaining high standards of food safety and ensuring that guests have an exceptional dining experience. They work closely with the management team to implement policies contribute to the restaurant s profitability and maintain quality control all while inspiring team members to deliver their best work. As a liaison between guests and the restaurant staff the Assistant Restaurant Manager handles complaints and feedback with professionalism and care underscoring the restaurants dedication to customer satisfaction.
Key Responsibilities
- Assist the Restaurant Manager in daily operations and management activities.
- Supervise staff providing training and guidance as needed.
- Ensure high standards of customer service.
- Monitor inventory levels and oversee purchasing requirements.
- Implement health and safety regulations and standards.
- Manage frontofhouse operations including reservations and guest seating.
- Assist in creating and managing staff schedules.
- Handle customer complaints and feedback effectively.
- Support marketing initiatives and promotions to enhance customer engagement.
- Conduct employee performance evaluations.
- Prepare reports on sales customer feedback and employee performance.
- Participate in budgeting and financial management activities.
- Resolve operational issues promptly and efficiently.
- Ensure food quality and presentation standards are upheld.
- Collaborate on hiring and onboarding new staff.
Required Qualifications
- High school diploma; Bachelors degree in Hospitality Management or related field preferred.
- Minimum 2 years of experience in restaurant management or supervisory role.
- Strong knowledge of food and beverage operations.
- Proven experience in customer service and conflict resolution.
- Computer literacy including pointofsale systems.
- Basic financial management and budgeting skills.
- Excellent verbal and written communication skills.
- Ability to work flexible hours including weekends and holidays.
- Strong leadership qualities and teambuilding skills.
- Ability to remain calm under pressure.
- Basic knowledge of food safety and hygiene standards.
- Ability to multitask and prioritize effectively.
- Passion for the food service industry.
- Strong organizational and time management abilities.
- Willingness to learn and grow professionally.
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