Customer Support Executive
Customer Support Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
International Process Only
We are seeking a skilled International Customer Support Executive for both Voice and Blended processes to provide professional support and resolve inquiries from our international customer base. As the first point of contact you will play a pivotal role in delivering highquality support maintaining customer satisfaction and contributing to our brand reputation globally.
Mail your CVs to /
Key Responsibilities
- Customer Interaction: Engage with international customers via calls emails and/or chats (based on process requirements) demonstrating exceptional communication skills and professionalism.
- Issue Resolution: Diagnose customer issues accurately troubleshoot as required and provide timely effective solutions. Escalate cases when necessary and ensure timely followup to maximize satisfaction.
- Information Management: Maintain uptodate records of all customer interactions and resolutions ensuring adherence to internal documentation standards.
- Crossfunctional Collaboration: Work closely with other departments such as technical support product management and account services to address and resolve complex customer issues.
- Process Adherence: Follow set protocols and maintain compliance with company policies data privacy regulations and quality assurance guidelines in every interaction.
- Customer Education: Guide customers on product usage features and benefits and help them optimize the product to meet their needs.
- Continuous Improvement: Actively participate in team meetings training sessions and quality feedback programs to enhance knowledge skills and service quality.
Requirements
- Experience: Minimum 6 months of experience in an International Voice Process in a customer support role (mandatory).
- Education: Graduate in any discipline preferred; equivalent experience may be considered.
- Communication Skills: Exceptional English communication skills with clear articulation active listening and a patient customerfocused approach.
- Problemsolving Ability: Ability to understand customer issues navigate systems for solutions and handle escalations professionally.
- Adaptability: Comfortable with rotating shifts across EU Middle East US and UK time zones to support our global customer base.
- Technical Proficiency: Basic understanding of computer systems CRM tools and customer support software.
- Customer Orientation: Strong dedication to understanding and fulfilling customer needs ensuring high satisfaction levels.
Benefits
- Competitive Compensation: Attractive salary package and performance incentives.
- Cab Facility: Both sides for hasslefree commuting.
- WorkLife Balance: 5day working week offering weekends off.
- Professional Growth: Opportunity to work with a global customer support team in an MNC environment enhancing exposure and career progression.
- Learning & Development: Comprehensive training provided for both Voice and Blended processes as well as onthejob guidance and mentorship.
Why Join Us
This role offers you the chance to excel in an international setting interact with diverse customers and build a rewarding career in customer support. With an inclusive culture industryleading training programs and a focus on growth our MNC is dedicated to empowering employees and providing a path for longterm career success.
If you have a passion for customer service excellent communication skills and experience in an international support environment we invite you to apply and become a valuable part of our team!
customer support,problem-solving ability,exceptional english communication skills,customer orientation,adherence,communication skills,customer,technical proficiency in crm tools and customer support software,customer base,communication
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
