Senior Analyst - Product Support L1L2 Support Public Cloud or Private Cloud
Senior Analyst - Product Support L1L2 Support Public Cloud or Private Cloud
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Job Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Commerce/BusinessTravel Percentage :
0%GENERAL DUTIES & RESPONSIBILITIES
Provides indepth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via telephone or in written internetbased email or chat sessions.
Resolves customer concerns raised during installation operation maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation operation maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Clientcentric activities.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelors Degree in business or related field or the equivalent combination of education training or work experience. (High school diploma or GED for job levels I and II.)
GENERAL KNOWLEDGE SKILLS & ABILITIES
Prior banking or finance related experiences a plus; personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming business analysis or implementation of software products
Organizational and time management skills required
Selfstarter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem solving skills
FIS JOB LEVEL DESCRIPTION
Developing proficiencies role. Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Generally performs singlefunction tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on noncomplex projects to learn through experience. Typically requires up to three years of experience.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
