Production Support Team Lead Immediate joiner
Production Support Team Lead Immediate joiner
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
Perform troubleshooting analysis research and resolution using advanced query and programming skills. Conducts root cause analysis.
Coordination with onsite client
Leading a team: Managing a team of handson resources in production support
Troubleshooting: Resolving production incidents including escalating guiding the team and tracking them to closure
Industry best practices: Applying industry best practices to put a standard support model and processes into practice
Communicate with line of business and management the overall status and health of the application.
Look for areas of improvement in monitoring application stability and speed of determining root cause.
Test and validate system performance.
Requirements:
Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
Experience working with service now and Jira.
Handson experience with Incident and problem management.
3 years of relevant IT experience (Support of 24 7 support operations SDLC Waterfall/Agile) preferred.
Experience in API SQL GitHub Unix Scala Boomi and monitoring tools(AWS cloud watch Datadog etc.)
Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical.
NOTE : Tamilnadu residents only
causal analysis,boomi,unix,api,servicenow,programming,sql,github,monitoring tools,automation,scala,problem management,troubleshooting,incident management,analysis,jira
Employment Type
Full Time
Key Skills
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