Our Client the Employer!
Our client is a panIndia facility management company with more than 14000 employees headquartered in Mumbai. For the last one and a half decades it has catered to IFM services for leading brands using bespoke solutions that blend smoothly with the clients core business.
Job Purpose
This role will lead operations of multiple facilities and clients of varied businesses of a city or zone and report to the Head/Regional Head of Operations. The Facility Managers and Unit heads will report to this position. This role has Profit and Loss responsibility for business and accountability for revenue growth profitability and employee retention.
Job Location
This is an onsite fulltime role in Gurgaon
Job Responsibilities
1. Manage daytoday operations of multiple units ensuring efficient and effective service delivery.
2. Develop and implement operational strategies to optimize productivity quality and customer Manager Operations
4. Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.
5. Ensure compliance with regulatory requirements and industry best practices.
6. Develop and maintain strong relationships with clients vendors and contractors to ensure smooth operations and excellent customer service.
7. Lead a team of facility management professionals providing guidance training and performance feedback.
8. Prepare and attend all Operations reviews be they internal or external in the form of Monthly Reviews MMR or QBR for the units
9. Initiate training motivate staff and ensure people retention by inculcating best industry practices
10. The role must reflect the highest level of Transparency authenticity and ethics. Remain alert and proactive in responding to clients and all stakeholders.
Job Requirements
Excellent organizational and interpersonal skills.
Ability to flourish with minimal guidance be proactive and handle uncertainty.
Proficient in Word Excel Outlook and PowerPoint.
Selfdriven and motivated.
Clarity on fundamental business with a clear idea of Soft and Engineering services
Ability to manage work with travel.
Good Network to arrange manpower shortages and new hirings of Blue and greycollar staff.
High energy levels and ability to work & deliver under pressure.
Any Bachelor s degree. Preferably in Engineering Hotel Management Must have prior FM management experience.
Competitive Cost to the Company @ 8 LPA (CTC)
The benefits package includes health insurance retirement plans and other perks.
Opportunities for career growth and professional development.
organizational skills,regulatory compliance,team leadership,budget management,relationship management,interpersonal skills,data analysis,vendor management,technical service delivery,proficient in word, excel, outlook, powerpoint,compliance management,p&l management,team management,facility management,operational management,building operations,facility management (fm),customer service,compliance,client administration,staff training,client relationship management,people management,strategic planning,performance monitoring,proficiency in word, excel, outlook, powerpoint,budgeting,training,employee retention,hse management systems,operations management,key performance indicators (kpis)
Operations Manager-Facilities
