Order Management Executive
Order Management Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview:
The Order Management Executive plays a crucial role in ensuring the smooth processing and fulfillment of customer orders. They are responsible for overseeing the endtoend order management process from order entry to delivery and strive to provide exceptional customer service.
Location : BHiwandi Mumbai
Key Responsibilities:
- Receive and process customer orders accurately and in a timely manner
- Coordinate with various internal teams such as sales inventory and shipping to ensure order fulfillment
- Monitor order status and communicate updates to customers
- Resolve any order discrepancies or issues in a prompt and professional manner
- Review and verify orders to prevent errors and minimize returns or cancellations
- Handle customer inquiries and provide support regarding order status product availability and shipment tracking
- Collaborate with vendors and logistics partners to schedule and track deliveries
- Generate and analyze order reports to identify trends and opportunities for process improvements
- Ensure compliance with company policies and procedures related to order management
- Participate in crossfunctional projects to enhance order management processes and systems
Required Qualifications:
- Bachelors degree in Business Administration or related field
- Proven experience in order management customer service or a related role
- Proficiency in using order management systems and CRM software
- Strong attention to detail and accuracy in order processing
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fastpaced environment
- Strong problemsolving and decisionmaking abilities
- Familiarity with supply chain and logistics processes is a plus
- Ability to work well in a team and collaborate across departments
- Demonstrated customerfocused mindset and commitment to delivering exceptional service
- Proficient in Microsoft Office suite particularly Excel and Outlook
- Ability to adapt to new technologies and systems quickly
- Knowledge of export/import regulations and trade compliance is advantageous
- Strong analytical skills for interpreting order data and trends
customer service,problem-solving,trade compliance,communication,analytical skills,order management,attention to detail,export/import regulations,microsoft office,outlook,supply chain knowledge,interpersonal skills,excel,supply chain processes,logistics,crm software,logistics processes,supply chain,performance analysis,microsoft office suite,client retention programs
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
