Associate Customer Service Representative
Associate Customer Service Representative
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Job Description
Renesas is looking for an Associate Customer Service Representative based out of Sofia Bulgaria.
Our Customer Service Global Account Operations and Inside Sales team is looking for a recent graduate to join our newly created Central Customer Service team. The Associate Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.
Your Responsibilities:
- Daily operational customer interface. Responsible for all daytoday customer order management and related activities. Including managing EDI feeds Manual order entry and backlog maintenance and followingup to ensure they are scheduled and fulfilled.
- Responding to customer enquiries in a timely and professional manner including all standard inquiries (LT MoQ availability etc.) RMA escalation support and order improvement tracking.
- Works closely with regional CSR Sales GAO customer purchasing sites / asset teams. Supporting regional CSR or GAO with escalation status updates by communicating resolutions and logistical tracking
- Entering price quote request for direct accounts and communicating approved pricing
- Reviewing RMA requests and following internal guidance for processing
- Handle transactional activities across different systems reports and procedures.
- Follow business controls per policies and procedures ensuring audit compliance.
Qualifications :
- Bachelors degree in business marketing finance or similar field.
- New College Graduate or maximum of 2 years experience in customer service sales support or similar role.
- Detailoriented selfstarter with organizational and problemsolving skills.
- Good team player with the ability to work in teams and cross regions with a proactive approach consistently delivering highquality customer service with focus on building relationships and achieving quality results
- Ability to adapt to change work across different ERP systems reports & procedures in a fastpaced environment with a good resilience to stress.
- Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
