Graduate Jira Administrator
Graduate Jira Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Renesas is deploying a universal ticketing system based on Atlassian products (JIRA / Confluence) for customer support worldwide: used daily by thousands of customers and Renesas Employees (Field Application Engineers & factory Application Engineers). As a member of the admin team you will be responsible for a number of activities working under the supervision of an experienced admin team in a fastmoving dynamic customerfocused organization.
We are seeking recent graduates in relevant discipline who are keen to develop their skills within the Atlassian ecosystem in a globally deployed multi cultural and diverse environment working with different groups across the world in both support / customer facing roles.
Responsibilities
- General configuration of JIRA (JIRA Service Management and JIRA Software) Confluence
- Creating /maintaining/configuring JIRA users/accounts.
- Supporting upgrades/maintenance & security provision.
- Working with plugin suppliers from the Atlassian marketplace (configure/test/debug/deployment)
- Support for resolving incidents / Root Cause Analysis & reporting out.
- Create and update documentation on workflows and processes implemented in JIRA
- Migration & cleanup of legacy ticketing systems to be integrated into JIRA.
- More advanced customization features such as developing scripts in order to extend JIRA functionality
Qualifications :
- Bachelors degree in computer science information technology or related field
- Experience on Atlassian products either during study or early employment.
- Understanding of concepts of workflows permission schemes notification schemes screen schemes system and custom fields reports and dashboards creation
- Experience with Script Runner Groovy Script for JIRA is welcome
- Familiarity with REST APIs and ability to develop custom integrations
- Good communication skills with the ability to communicate with stakeholders
- Selforganized with strong attitude of ownership and customer centricity
- Language skills: Fluent in English (written and spoken)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
