Customer Care Officer - Low Touch FMX
Customer Care Officer - Low Touch FMX
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Job Description
Your Missions
As a Low touch Support agent you will be in direct contact with customers and prospect proposing solutions to provide them the support they need. You will be responsible for closing our application prospects & existing customers and support them during throughout their journey. Your missions will be :
Support
- Assist prospects with Yousigns SaaS application adhering to Service Level Agreements (SLAs)for response and resolution times
Closing
- Develop and close small deals with prospect & existing customers
Retention
- Develop and implementstrategies to reduce churn
Relationship Management
- Assist our lowtier customers during their journey
- Followup on renewals
Who are you
Feel like applying Here are the main skills that will help you thrive as Yousigns next Customer Care Officer Low Touch (F/M/X) :
- You already have experience working closely with large base of customers ideally in Customer Care or Customer Support and are able to negotiate with them
- You have strong analytical and redactional skills helping you understand and manage our customers needs
- You are autonomous teamplayerand willing to evolve in a fastpaced environment
- You speak fluent English and French
- Speaking an additional language (ideally German or Italian) is a strong plus
- Having experience working with Salesforceis a strong nice to have
However If you dont match all of those criteria no worry ! You can still apply and let us know how you will be a good fit for the position our Talent Acquisition team will have a close look at your application.
What will you find at Yousign
- A dynamic scaleup that puts people first
- A management style that encourages autonomy and cohesion through common Objectives and Key Results (OKR)
- Topnotch work culture and methods
- Regular team events and biannual company meetings
- Numerous perks & benefits such as: charity day offered ESOP remote equipment private health and life insurance (Alan) learning & talent development advantages CSE Moka.Care subscription and more!
Equal Opportunity at Yousign
At Yousign we embrace uniqueness and ensure every team member has an equal chance to contribute.
We offer equal job opportunities and maintain transparent fair processes across the board including pay.
Join us at Yousign where our differences fuel creativity and strength Lets leap into this amazing adventure together!
Employment Type
Full Time
