TechOps Engineer Senior TechOps Engineer RD WorkWave
TechOps Engineer Senior TechOps Engineer RD WorkWave
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Job Description
WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC Plumbing & Electrical Cleaning Lawn & Landscape Home Delivery Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easytouse platform.
WorkWave Team is looking for a Senior TechOps Engineer to join our Technology Operations team in support of our cloudhosted webbased software solutions. Youll play a key role on our Technology Operations team
Responsibilities:
- Manage AWS cloud infrastructure to maintain operational stability and security including planned hardware and VM maintenance patching software upgrades etc.
- Build and enhance monitoring and operations platforms
- We use Zabbix Grafana CloudWatch Kibana and other tools
- Responsible for production incident response and disaster recovery procedures; working in tandem with application support engineers to ensure reliable service availability and uptime
- Troubleshoot and resolve issues with our production platforms
- Execute production change requests related to networking database identity and access management and other infrastructure configurations
- Monitor identify and report infrastructure performance and scaling issues
- Continuously improve operational processes including monitoring alerts and maintenance activities to improve system and application uptime
- We use Windows Server SQL Server RDS Lambda EC2 VPC and many other platforms and services
- Manage a queue of operational application and support requests (customer onboarding/offboarding license management access requests and system administration)
- Support DevOps engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux .NET to Java IIS to nginx
Qualifications :
- Bachelors degree or equivalent experience in Computer Science Engineering Information Systems
- Minimum 2 5 years of experience in AWS Cloud Infrastructure
- Minimum 2 years of experience in AWS key services (EC2 EBS S3 IoT CloudFront etc)
- 2 5 years managing a network or platform of more than 100 machines and multiple application services ideally in a SaaS model
- Experience with monitoring solutions such as AWS CloudWatch ElasticStack Zabbix NewRelic Nagios Ganglia Splunk graylog2 logstash etc.
- Experience building and enhancing operational platforms including the creation and organization of operational dashboards reports alerts triggers
- Experience leading efforts to standardize escalation processes
- Experience working on a dynamic team to handle the daily operational requirements of our production infrastructure
- A desire to continually evaluate learn and adopt new technologies
- Scripting in one or more languages such as PowerShell or Python is a plus
Certifications: AWS Certified Solutions Architect Associate certification is highly preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
